![]() ![]() They described the system as not a return or exchange policy, but a rental or subscription arrangement in “disguise” – which is not what writers grant Audible when they sign up to its terms of service. The letter alleges that some customers were using one subscription credit to listen to a whole series of books, while others were returning audiobooks they didn’t want to listen to for a second time. Writer Susan May, a leading campaigner against what has become known as #Audiblegate, told the Guardian that authors were unaware of the magnitude of their returns because Audible only supplies net figures without showing returns separately. ![]() The audiobook market is currently booming, with sales up 42% to £56m in the first half of this year. One author estimated they had lost tens of thousands of dollars as a result of the policy. The letter said that thousands of authors had seen losses to their income as a result, with writers citing “alarmingly high rates of return, from 15% to as much as 50% or more of lost sales over time”. ![]()
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